Mores Couture new: Returns and Refunds
Ready to wear:
mores couture accepts Refund in voucher (Store credit)/Exchange for the order within 3 DAYS from receiving the order for reasonable reasons as below.
If we sent you the wrong size ( Example: you have ordered “S” size but we have sent ”M” size), defective dress or the wrong color. mores couture will cover the cost of return and delivery.
If size didn’t fit (Example: you have ordered L and your size is M, we accept only exchange (in this case we shall make the final decision to accept the return or exchange the order) Under 2 conditions:
Sending the order back in the same condition (New, unused, with the tags).
The shipping costs covered by the customer.
The exchange will not be accepted on damaged, used or stained items. Exchange and refund will not be accepted for items on sale.
We recommend you obtain the proof of return shipment (shipment should be tractable). We will not accept the responsibility of packages lost/damaged in transit. Cost of return shipment must be borne by the customer. Once our Quality Control team is satisfied with the returned product, you will receive an email/text message confirming that your return has been accepted. Henceforth, we will initiate the process of voucher refunds/replacements, as applicable.
Refund will be made only via voucher/store credit for the price of the item returned excluding any taxes, transfer fees, duties or shipping paid. Store credit expires in 6 months from the day of purchase.
Customized/Stitched Orders
Returns/Exchange will not be accepted on customize size orders.
Returns/Exchange will not be accepted on altered size orders.
Size Alterations:
Ready to wear: Alterations can be made upon customers’ request and at additional cost communicated prior to the confirmation from the customer.
Customized orders: Alterations can be made upon customers’ request and at additional cost communicated prior to the confirmation from the customer and the customers pays for the delivery.
Questions or concerns about the order (Ready to wear, Customization & Alteration) should be raised in writing within 24hours of receiving it through WhatsApp on: +971 558698418 or on the following email: info@morescouture.com
Mores Couture new: Delivery Policy
Ready-to-Wear Orders
UAE: Orders will be processed and delivered within 1-3 working days after receiving an authorized payment
GCC: Orders will be processed and delivered within 5-10 working days after receiving an authorized payment
Rest of the World: Orders will be processed and delivered within 7-15 working days after receiving an authorized payment
Customized or Backorders
UAE: Customized orders will be processed and delivered within 7-10 working days after receiving an authorized payment.
GCC: Customized orders will be processed and delivered within 7-15 working days after receiving an authorized payment
Rest of the World: Customized orders will be processed and delivered within 7-21 working days after receiving an authorized payment
Notes:
The standard processing may be longer during Ramadan, Eid season and other public holidays.
Orders will be shipped via courier and shipping times will vary from country to country depending on custom clearance procedures.
UAE: We offer free delivery via local courier.
Other GCC countries and rest of the world: We offer free shipping.
Customs may apply on the order depending on the shipping country and location.
Mores couture is not liable of additional costs related to customs that may occur.